A great way to get a lender, is to get a referral for one. If one of your friends or co-workers bought a home recently, ask if they liked their loan officer and would recommend them. Maybe your family has a loan officer they've used for decades that you can call. You can also read reviews on Facebook or Google of loan officers to get ideas.
Lenders are grouped in to three main categories, each is very different in how they process, help, rates, but all offer mortgages. Not all Mortgage Loan Officers are 'Mortgage Brokers'.
You have Retail Banks and Credit Unions which most people know about.
Then there are Independent Mortgage Banks. These are usually regional or national companies, many times with local branches, but also some are just online with call centers.
Finally there are Mortgage Brokers. Mortgage Brokers are small boutique high service companies, many times you deal direct with the owner. Mortgage Brokers are the only source for a mortgage that compare multiple national lender's programs/rates for their clients every time. With having multiple lending sources, they have the ability to solve problems with a Plan B or C many times. Today, the use of a professional Mortgage Broker is one of the key strategies used by sophisticated borrowers.
You need to call a few of your favorite researched lenders and speak directly with the person that would be helping you there. While the Lender type & choice is important, more important is the Loan Officer you will work with there.
Describe what you're looking for, and ask what they'd suggest. They should ask some general questions to determine roughly what you need, and they should provide some suggestions. Get some written quotes on hypothetical loan scenarios like you are looking for. Be sure to get not just rates, but also closing costs, mortgage insurance, and any other breakdowns on funds to close. It's not just the rate.
But just as important, find out about them. You are choosing a person to trust to help you navigate the complex mortgage world, explain steps along the way, solve problems as they occur, and make your experience a nice one. How long have they done mortgage loans? One way to tell is their individual NMLS license number. In 2009, all Mortgage Loan Officers were required to get a number from the national system. The 1st 90K or so were issued at the same time and it's been sequentially since. My NMLS# is 45523. What is theirs?
Obviously the interest rate is important, and you'll want to compare the different lenders. Its important to get quotes as closely together in time as possible. Even just getting quotes a day apart are no good to compare. Mortgage Rates change constantly during the day with financial market moves. I see days where the rates change 3-5 times during the day, 2 times in a day is common, and have seen as much as a 1.0% difference between morning and evening on extreme days. Rates changing by 0.25% day to day is common. You don't want to choose a lender that you think has a lower rate than the others, only for it to be that the entire market dropped 0.25%, and you chose the highest rate lender by not knowing the big picture. Remember also you are not locking in the rate today, so you are really looking for a Lender and Loan Officer you think will have a rate you like, the day in the future when you are ready to lock the rate.
It's more than just deciding on rate. A lot more. Who do you trust? Who do you want to help you with complex decisions? Whose advice to take? Mortgages are much more complex today than the advertisers make them seem. There is no such thing as 'An Easy Loan' and problems can come up in areas beyond your control. Appraisal issues with required repairs or low values. Underwriters that won't count all your income or assets. Maybe you are self-employed, have overtime/bonus income, have changed jobs the last two years, are buying a home on acreage in the country, or have other complex issues. You want a competent experienced Loan Officer on your side. After all, you want the loan to close in the end and get some keys.
Go with your instinct. Choose wisely.
Once you decide on a Lender and a Loan Officer you want to work with, get Pre-Approved. Only do this once. Getting multiple Pre-Approvals doesn't help and can harm you (See Pitfalls below). Pre-Approvals should not be used as a rate shopping tool. You should have done your shopping around before you get to this step.
A Pre-Approval is a Loan Officer's educated opinion on what they think they can close 30-45 days later, it isn't the final word. The Underwriter makes the final decision for Approval, later after you get a house under contract and provide more documentation. A bad Loan Officer, can equal a bad Pre-Approval. I get calls from buyers or their agents when a transaction is falling apart with another lender, sometimes days before close, and they call me for help. Many times I can close the transaction that is falling apart at the other lender, with my extensive knowledge and more lender options that can do the deal. Other times I have to tell them that the Loan Officer should have known better, and their loan had no hope from the beginning. Their Loan Officer missed asking an important question at the start, maybe didn't even know it was important, or made a mistake on calculating qualifying income for the loan. They wasted $1500+/- on appraisals and home inspections when they never had a chance really. The emotions they go through are worse than losing the $1500 most times.
Credit Reports - Watch who you let pull them
Even after Underwriting Approval, don't make changes to your financial position. It ain't over until its closed.
Employment
Purchases on New Credit
Paperwork
Finding the "Best Rate" is like looking for the elusive unicorn under the rainbow. Every time you think you have it pinned down . . . . it moves.
No one wants to pay a higher rate than they have to. Everyone wants a good deal on their rate. The problem comes up when a buyer fixates on 'Lowest' or "Best' rate to the near exclusion of any other decision point.
It is actually illegal by Federal and most state's laws, and considered a 'deceptive practice', for a Lender or Loan Office to use the terms 'Lowest' or "Best' rate.
Then there are the hidden problems.
Common "I'll beat any other offer" scams
1) Pricing Exceptions. This is an industry term for when a Lender reduces their rate or costs some, to compete with another lender's offer. This should never happen - everyone should get a good deal from the start. With the same scenario and qualifications, your sister should get the same deal as any stranger. There is a Federal Law from the 1980's called "Equal Credit Opportunity Act' (ECOA), that basically wants everyone with the same criteria, to get the same deal. Many times pricing exceptions are discriminatory. Many times an offer of a pricing exception is just a 'bait and switch' ploy and they just give you their regular rate when its time to lock. Search "mortgage company pricing exceptions" on Google and see those fined millions in 2023 for this at best unethical practice.
2) Brokers that sign up one lender at a very reduced compensation percentage, much lower than all their other lenders, just to offer a lower rate with the required audit paperwork if caught. First, if they do this they are probably steering borrowers to lenders varying their compensation. Second, it is very unlikely when it comes time to lock in your loan, that the broker will use the lower comp lender on your file. Most likely they just used it to 'bait and switch' you to them.
Even if the lower rate is real (usually isn't), if a lender is willing to try one of these unethical and potentially illegal practices to steal you away from other lenders, what will they do to you during the process to benefit themselves?
As a professional, it is difficult to find the rate scenario that works. When I compare rates between my wholesale lenders, many times I find I would use lender A at no points, and lender B at paying points. So then the decision complicates itself to whether or not my buyer should/wants to pay points or not, in order to know which lender to use. Sometimes I only have one lender source that I think will approve the loan, and we have to go with that lender to get the loan closed. After all, lower rate quote is worthless if the loan doesn't close. A quick story. I shop for many products at Costco. I know I will get a good price there. Not the “best” price necessarily, but a very good price and a high quality product. With enough looking you can find most items sold at Costco cheaper somewhere else. But not with Costco's backing nor ease of purchase. I know I got a good deal without being cheated. Similarly, I never say I have the “best rate”. I have very competitive rates, and usually beat the local banks/credit unions and national mortgage banks local offices and online. But I am not the absolute cheapest. Spend enough time searching and calling, you may beat my rates. If you choose this other lender, you won't benefit from my help and advice which is invaluable many times. Knowing I shop multiple lenders, and benefiting from my experience when the loan is in process, is why buyers choose me.
This website is how I recommend buyers to shop around for a mortgage. It is based on decades of experience, and current changes in how mortgages are done today. When I speak with a close relative out of state, this is what I tell them to do to find a Mortgage Lender and Loan Officer to help them. You get to decide on how you will shop for a mortgage loan. Others may tell you how they think you should shop.
You are buying a home, not Raisin Bran. A Home Loan is a service, not a commodity. The Loan Officer your choosing is providing a service to you. Choose the best service for you, just like choosing any other service you need.
Pacific Sunset Mortgage, LLC. NMLS #1086349 ML-5769. Steve Emory Sr Loan Officer NMLS #45523. I am authorized to conduct business in Oregon and Washington States. 15455 NW Greenbrier Pkwy Suite 100, Beaverton, OR 97006. Certain restrictions apply. This is not a commitment to lend. Applicants must qualify and Not all applicants will qualify. Equal Housing Lender. All opinions expressed by Steve Emory, on this website, on his Facebook pages, are Steve's opinions and do not reflect the opinions of Pacific Sunset Mortgage, LLC. You should not treat any opinion expressed by Steve as a specific inducement to take a particular mortgage or follow a particular strategy, but only as an expression of his opinion. You must make an independent decision regarding mortgages or strategies mentioned on his website. Before acting on information on this website, you should consider whether it is suitable for your particular circumstances and strongly consider seeking advice from your own financial counselor. http://www.nmlsconsumeraccess.org/entitydetails.aspx/COMPANY/1806349